Privacy Policy

General

This Privacy Policy explains how Athena Information Solutions Pvt Ltd (“Athena” – the owner of Contify, referred to as "Contify", "we", "us" or "our" in this Privacy Policy) collects, uses, stores, transfers and protects your Personal Information when you visit our website www.contify.com, as well as other information, collected automatically not directly submitted by you. Complete details on each type of Personal Information collected are provided in the dedicated sections of this Privacy Policy.

Contify attaches great importance to your right to privacy and the protection of your personal data. We want you to feel secure that when you deal with Contify, your personal data are in good hands.

Contify protects all information you provide to Contify in any way in accordance with applicable laws and our privacy policy. In addition, Contify maintains the appropriate technical and organizational measures to protect your information against unauthorized or unlawful processing and/or against accidental loss, alteration, disclosure or access, or accidental or unlawful destruction of or damage thereto.

Section 1: Short Overview

Section 2: Information We Collect

Contify collects the following types of Personal Information:

Contify Analytics
Note: this feature is optional

Any use of Cookies – or other tracking tools – by Contify serves the purpose of providing the Service required by the User.

For operation and maintenance purposes, Contify and any third-party services may collect files that record interaction with Contify (System logs) using other Personal Information for this purpose.

You are responsible for any third-party Personal Information obtained, published, or shared through Contify and confirm that you have the third party's consent to provide such information to Contify.

Section 3: Mode and place of processing the Personal Information

Methods of processing

Contify takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of Personal Information. Personal Information processing is carried out using computers and/or IT-enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In some cases, your Personal Information may be accessible to certain types of persons in charge, involved with the operation within Contify (administration, sales, marketing, legal, system administration) or third parties (such as IT service providers, email servers, hosting providers, marketing and sales software, communications agencies).

Legal basis of processing

Contify may process your Personal Information if one of the following applies:

In any case, Contify will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place

The Personal Information is processed at Contify's operating offices and in any other places where the third-parties involved in the processing are located. Depending on your location, data transfers may involve transferring Personal Information to a country other than your own. To find out more about the place of processing of such transferred Personal Information, please check the section containing details about the processing of Personal Information.

You are also entitled to learn about the legal basis of Personal Information transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by Contify to safeguard your Personal Information.

If any such transfer takes place, you can find out more by checking the relevant sections of this Privacy Policy or inquire with Contify using the information provided in the contact section.

Retention time

Personal Information shall be processed and stored for as long as required by the purpose it has been collected for.

Therefore:

Contify may be allowed to retain Personal Information for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, Contify may be obliged to retain Personal Information for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.

Section 4: The purposes of processing

The Personal Information concerning the User is collected to allow Contify to provide its Services, as well as for the following purposes: Analytics, Contacting the User, Commenting, Handling payments, Displaying content from external platforms, Infrastructure monitoring, Interaction with support and feedback platforms, Managing contacts and sending messages, Managing support and contact requests, Social features, Remarketing and behavioral targeting, Tag Management and Data transfer outside the EU.

Users can find further detailed information about such purposes of processing and the specific Personal Information used for each purpose in the respective sections of this document.

Section 5: Your rights regarding your Personal Information

You may exercise certain rights regarding your Personal Information processed by Contify.

In particular, you have the right to do the following:

Details about the right to object to processing

Where Personal Information is processed for a public interest, in the exercise of an official authority vested in Contify or for the legitimate interests pursued by Contify, you may object to such processing by providing a ground related to the particular situation to justify the objection.

However, should your Personal Information be processed for direct marketing purposes, you can object to that processing at any time without providing any justification. To learn, whether Contify is processing Personal Information for direct marketing purposes, you may refer to the relevant sections of this Privacy Policy.

How to exercise these rights

Any requests to exercise these rights can be directed to Contify through the contact details provided in this Privacy Policy. These requests can be exercised free of charge and will be addressed by Contify as early as possible and always within one month.

Section 6: Processing of your Personal Information

Detailed information on the processing of Personal Information is collected for the following purposes and using the following services:

Analytics

Infrastructure monitoring

Managing contacts and sending messages

Managing support and contact requests

Remarketing and behavioral targeting

Tag Management

Section 7: Additional information about Data collection and processing

Legal action

Your Personal Information may be used for legal purposes by Contify in Court or the stages leading to possible legal action arising from improper use of Contify or the related Services. The User declares to be aware that Contify may be required to reveal Personal Information upon request of public authorities.

Changes to the Privacy Policy

Contify reserves the right to modify this privacy policy at any time so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Age of Consent

By using Contify, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Personal Information transfer outside the EU

Contify is allowed to transfer Personal Information collected within the EU to third countries (i.e. any country not part of the EU) only according to a specific legal basis. Any such Personal Information transfer is based on one of the legal bases described below.

Personal Information transfer abroad based on consent

If this is the legal basis, your Personal Information shall be transferred from the EU to third countries only if you have explicitly consented to such transfer, after having been informed of the possible risks due to the absence of an adequacy decision and appropriate safeguards.

Personal Information transfer based on standard contractual clauses

If this is the legal basis, the transfer of Personal Information from the EU to third countries is carried out by Contify according to “standard contractual clauses” provided by the European Commission. This means that Personal Information recipients have committed to process Personal Information in compliance with the data protection standards set forth by EU data protection legislation.

Other legal bases for Personal Information transfer abroad

If no other legal basis applies, Personal Information shall be transferred from the EU to third countries only if at least one of the following conditions is met:

You can inquire with Contify to learn which legal basis applies to which specific service.

Section 8: Questions and Contact Information

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@contify.com

Section 9: Definitions

User” means the individual using Contify.

Personal Information” means any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data means” information collected automatically through Contify (or third-party services employed in Contify), which can include: the IP addresses or domain names of the computers utilized by the Users who use Contify, the time of the request, the method utilized to submit the request to the server, the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

Service” means a service provided by Contify as described in the relative terms (if available) and on this site/application.

Cookies” means a small piece of data stored in the User’s device. Athena will use the information only in accordance with the Privacy Policy under which the information was collected unless it has received explicit authorization.

Last Modified: 25 March 2021